Chat greeting and away message generator

Write the messages your website chat needs: a welcome, an after-hours reply, a chatbot introduction, a handoff and a sign-off. Choose your business and tone, then copy what fits.

Made by the team behind Conecto, which sells website chat software. How we keep it useful

Your messages

Welcome greetings

Hi there, welcome to our site! Got a question about our products and services? Ask away.
Hi! Thanks for stopping by our site. What can we help you with today?
Hello! If you have a question about our products and services, you’re in the right place.

Proactive messages on pricing pages

Comparing options? Happy to help you pick the right one.
Hi! Any questions about pricing? Ask away.
Not sure which option fits? Tell us what you need and we’ll point you in the right direction.

After-hours and away messages

Thanks for getting in touch! We’re offline right now. We’re around during our opening hours, and we’ll reply as soon as we’re back.
Hi! Nobody’s here at the moment, but leave your question and email and our team will get back to you. We’re around during our opening hours.
We’re away for now. Tell us what you need and we’ll pick it up first thing when we’re back.

Chatbot introductions

Hi! I’m a virtual assistant. I can answer questions about our products and services, and I’ll pass you to a person if I can’t help.
Hello! I’m an AI assistant. Ask me about our products and services. If you’d rather talk to a person, just say so.
Hi there. I’m a virtual assistant and I can help with our products and services. Ask for a person at any time to reach our team.

Handoff messages

Good question for a person. I’m passing you to our team now, and they’ll see our chat so you won’t need to repeat yourself.
I’ll bring in someone from our team to help with this. They’ll have the full conversation.
Let me get a person for you. Thanks for your patience.

Queue and waiting messages

Thanks for waiting! Someone from our team will be with you as soon as they’re free.
You’re in the queue. We’ll be with you as soon as someone’s available.
Everyone’s helping other customers right now, but you’re in line. Thanks for hanging on.

Closing messages

Glad we could help! If anything else comes up, just message us here.
Thanks for chatting with us. Have a great day!
Happy to help. You can reply here any time if you think of something else.

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What makes a good chat greeting

Say what you can help with. “Questions about delivery or returns?” gets a better first message than “How can we help?”, because the visitor knows they’re in the right place.
Be honest about who’s answering. If an AI assistant replies first, say so, and say how to reach a person.
Set expectations when nobody’s there. An away message should give your hours and what happens to the message. Don’t promise a reply time you can’t keep.
Keep it short. A greeting is read in a second or two. One or two sentences is plenty.
Match your site. If your pages are formal, a jokey greeting jars. Pick the tone your customers already hear from you.

You can see these patterns at work in the annotated conversation examples, including an after-hours enquiry and a handoff to a person.

Welcome greetings: examples

Shown when a visitor opens the chat.

Tone	Example messages
Friendly	Hi there, welcome to our site! Got a question about our products and services? Ask away. Hi! Thanks for stopping by our site. What can we help you with today? Hello! If you have a question about our products and services, you’re in the right place.
Professional	Welcome to our site. How can we help you today? Hello, and thank you for visiting our site. Ask us about our products and services. Good to have you here. Send us a message and our team will help.
Brief	Hi. How can we help? Questions about our products and services? Ask here. Hello. What can we do for you?

Proactive messages on pricing pages: examples

Shown after a visitor has spent a little time on a pricing or product page.

Tone	Example messages
Friendly	Comparing options? Happy to help you pick the right one. Hi! Any questions about pricing? Ask away. Not sure which option fits? Tell us what you need and we’ll point you in the right direction.
Professional	Questions about pricing? We can help you choose the right option. If you’d like help comparing options, send us a message. Need a quote or more detail on pricing? Ask here.
Brief	Questions about pricing? Need help choosing? Want a hand comparing options?

After-hours and away messages: examples

Shown when nobody is available to reply.

Tone	Example messages
Friendly	Thanks for getting in touch! We’re offline right now. We’re around during our opening hours, and we’ll reply as soon as we’re back. Hi! Nobody’s here at the moment, but leave your question and email and our team will get back to you. We’re around during our opening hours. We’re away for now. Tell us what you need and we’ll pick it up first thing when we’re back.
Professional	Thank you for your message. Our team is available during our opening hours, and we’ll reply as soon as we’re back. We’re currently offline. Please leave your question and email address, and our team will respond during our opening hours: during our opening hours. Our chat is closed right now. Messages sent now are answered the next time we’re open (during our opening hours).
Brief	We’re offline. Leave a message and we’ll reply when we’re back. Closed right now. We’re back during our opening hours. Away for now. Leave your email and your question.

Chatbot introductions: examples

The first message from an AI assistant. It should say it is automated and how to reach a person.

Tone	Example messages
Friendly	Hi! I’m a virtual assistant. I can answer questions about our products and services, and I’ll pass you to a person if I can’t help. Hello! I’m an AI assistant. Ask me about our products and services. If you’d rather talk to a person, just say so. Hi there. I’m a virtual assistant and I can help with our products and services. Ask for a person at any time to reach our team.
Professional	Hello, I’m a virtual assistant. I can help with our products and services. For anything else, I’ll connect you with our team. You’re chatting with an AI assistant. I answer from our published information and can hand you over to a member of our team. This is an automated assistant for questions about our products and services. You can ask to speak to a person at any time.
Brief	Hi, I’m an AI assistant. Ask me about our products and services. Automated assistant here. Ask a question, or ask for a person. I’m a virtual assistant. Want a person instead? Just ask.

Handoff messages: examples

When the conversation moves from the chatbot to a person.

Tone	Example messages
Friendly	Good question for a person. I’m passing you to our team now, and they’ll see our chat so you won’t need to repeat yourself. I’ll bring in someone from our team to help with this. They’ll have the full conversation. Let me get a person for you. Thanks for your patience.
Professional	I’m transferring you to a member of our team. They’ll see this conversation, so there’s no need to repeat your question. This request needs a person. I’ve passed your conversation to our team, who will reply here. Connecting you with our team now. Your conversation history has been shared with them.
Brief	Passing you to a person now. Connecting you with our team. A person will take it from here.

Queue and waiting messages: examples

When a visitor is waiting for the next available person.

Tone	Example messages
Friendly	Thanks for waiting! Someone from our team will be with you as soon as they’re free. You’re in the queue. We’ll be with you as soon as someone’s available. Everyone’s helping other customers right now, but you’re in line. Thanks for hanging on.
Professional	Thank you for your patience. The next available member of our team will be with you. All of our team are currently helping other customers. You’ll be connected as soon as someone is available. You’re in the queue. Please keep this window open and we’ll be with you shortly.
Brief	Thanks for waiting. We’ll be with you soon. You’re in the queue. Someone will join you shortly.

Closing messages: examples

At the end of a conversation.

Tone	Example messages
Friendly	Glad we could help! If anything else comes up, just message us here. Thanks for chatting with us. Have a great day! Happy to help. You can reply here any time if you think of something else.
Professional	Thank you for contacting us. Is there anything else we can help you with today? This chat has ended. If you need anything else, start a new conversation at any time. Thank you for your time today. We hope your question was answered.
Brief	Thanks for chatting. Take care. Anything else? Just ask. Glad we could help.

Examples written by WebChat.si. Free to copy and adapt. Your business name and hours stay in your browser.