Try a website chatbot demo on three sample businesses.

Pick a business, ask it questions, and see what the chatbot can and can’t answer from the information it has. No signup needed.

Made by the team behind Conecto, which sells website chat software. How we keep it useful

Guided exampleEvery reply was written in advance from each business’s sample knowledge, and your browser picks the closest match to your question. No AI model is running on this page.

Demo environment

Oddwick Home

Guided example · prepared replies

Notes

Oddwick Home assistant:
Hello. I can help with delivery, returns and our lamps. What would you like to know?

Please don’t type personal or sensitive information. In the guided example your messages stay in this browser tab: they aren’t sent anywhere, stored, or recorded in analytics.

About this business

Oddwick Home is a fictional online homeware shop. It sells table lamps, stoneware and linen, and ships within the 48 contiguous US states.

Information available to the chatbot

The assistant can only use these 6 sample articles. Open one to read exactly what it knows.

Delivery

Orders placed before 2 p.m. Eastern time on a business day are packed the same day.

Standard delivery takes 3 to 5 business days and costs $6.95. It’s free on orders over $75.

Express delivery takes 1 to 2 business days and costs $18. Express isn’t available to PO boxes.

We ship to the 48 contiguous states only. We don’t ship to Alaska, Hawaii, US territories or other countries.

You’ll get a tracking link by email when your order leaves the warehouse.

Returns and refunds

Most items can be returned within 30 days of delivery for a refund to the original payment method. Items must be unused and in their original packaging.

Start a return from the link in your delivery email. Return shipping costs $7, which is deducted from your refund, unless the item arrived damaged or we sent the wrong item.

Refunds are issued within 5 business days of the return reaching our warehouse.

Items marked final sale on the product page can’t be returned.

Only the customer care team can approve exceptions to this policy.

Damaged or incorrect items

If an item arrives damaged, or isn’t what you ordered, contact customer care within 7 days of delivery with your order number and a photo.

We’ll send a replacement or a full refund, including shipping. You don’t need to return a damaged item unless we ask.

Arlo table lamp

Height 18 in. Linen drum shade, 12 in across. Brass-finish steel base. Price $89.

Takes one E26 bulb, up to 60W incandescent or the LED equivalent. Bulb not included.

6 ft fabric cord with an inline on/off switch. Dimmable with a dimmable LED bulb and a plug-in dimmer.

Gives soft, diffuse light. Suited to bedside tables, side tables and shelves.

Pell desk lamp

Adjustable arm that reaches 24 in. Built-in 8W LED with three color temperatures: warm, neutral and cool. Price $119.

The LED isn’t replaceable. Touch dimmer on the base. USB-C power adapter included.

Gives focused light for reading and desk work.

Contact customer care

Customer care answers chat and email Monday to Friday, 9 a.m. to 5 p.m. Eastern time. Email care@oddwick.example.

Messages sent outside these hours are answered the next business day.

Customer care can look up orders, arrange replacements and approve exceptions.

Questions to try

More to try

What this example demonstrates

Answering from a written policy and naming the article the answer came from.
Asking where a lamp will go before recommending one.
Declining to approve an exception, and offering a person instead.

About this business

Tallybird is a fictional invoicing app for freelancers and small studios. Customers send invoices, take card payments and track what they’re owed.

Information available to the chatbot

The assistant can only use these 5 sample articles. Open one to read exactly what it knows.

Getting started

Add your business details under Settings → Business profile. They appear on every invoice.

To send an invoice, go to Invoices → New invoice. Choose or create a client, add line items and select Send. Your client receives a link to view and pay the invoice online.

To import clients, go to Clients → Import and upload a CSV file. It needs a name column and an email column. Address and tax ID columns are optional.

Getting paid

Connect a payment provider under Settings → Payments so clients can pay by card or bank transfer from the invoice link.

Payouts go directly from the payment provider to your bank account. Tallybird never holds your money.

An invoice changes to Paid automatically when the provider confirms the payment. Payments received another way can be marked as paid by hand.

Plans and billing

Starter is free for up to 5 active clients.

Pro costs $12 a month, or $120 a year. It removes the client limit and adds recurring invoices and custom branding.

Team costs $29 a month for up to 5 users and includes everything in Pro.

Plans renew automatically. You can cancel any time under Settings → Billing and keep access until the end of the period you’ve paid for. We don’t give partial refunds for unused time, except where the law requires it.

Questions about a specific charge are handled by the billing team, who can see your account.

Signing in and account access

To reset your password, select Forgot password on the sign-in page. The reset link expires after 30 minutes.

If you’ve lost access to your account email, or to your two-factor authentication device, contact support. Identity checks are done by a person, not in chat.

Contact support

Support answers chat and email Monday to Friday, 8 a.m. to 8 p.m. Eastern time. Email help@tallybird.example.

Billing and account-access questions are handled by people on the support team.

Questions to try

More to try

What this example demonstrates

Giving setup steps in the order the product needs them.
Asking what kind of account problem it is before answering.
Handing billing and identity questions to a person, with the conversation attached.

About this business

Kestrel Bike Workshop is a fictional bicycle repair shop. It services bikes by appointment and fixes flat tires while you wait.

Information available to the chatbot

The assistant can only use these 4 sample articles. Open one to read exactly what it knows.

Opening hours

Tuesday to Friday, 9 a.m. to 6 p.m. Saturday, 9 a.m. to 4 p.m.

Closed Sunday, Monday and public holidays.

Walk-in flat repairs are taken until one hour before closing.

Services and prices

Basic tune-up, $75: gears and brakes adjusted, drivetrain cleaned, tires inflated and bolts checked. Usually ready in 2 business days.

Full service, $160: everything in a basic tune-up, plus wheels trued, bearings checked and cables replaced where needed. Parts are extra. Usually ready in 4 business days.

Flat repair, $15 plus the cost of the tube. Usually done while you wait, in 20 to 30 minutes.

E-bikes: we service the mechanical parts only. We don’t repair motors, batteries or electronics.

Booking and quotes

Book a tune-up or service online, or by phone during opening hours.

For a repair quote, send your bike’s make and model, what’s wrong, and a photo if something looks damaged. Quotes are confirmed after we inspect the bike.

We’ll call you before doing any work that would cost more than the quote.

Completion times depend on the workshop schedule and parts availability. We confirm a ready date when you drop the bike off.

Contact and collection

Phone (555) 010-0142 during opening hours. Email workshop@kestrel.example.

Messages sent while we’re closed are answered the next day we’re open.

We text you when your bike is ready. Please collect it within 7 days.

Questions to try

More to try

What this example demonstrates

Answering opening-hours and price questions from the workshop’s own information.
Asking what’s wrong with the bike before quoting a service.
Refusing to guarantee a completion date the assistant can’t know.

How this demo works.

What’s real, what’s prepared, and what happens to your messages.

Sample knowledge

Each business has a handful of short articles, shown beside the chat. They are the only information the assistant can use. All three businesses are fictional.

Guided example

Every reply was written in advance from the sample articles. When you type, your browser matches your words to the closest prepared reply. If nothing fits, the demo says so. It never improvises.

What the assistant may do

Answer from the sample knowledge and name the article it used. Ask one clarifying question when a request is ambiguous. Say when the information doesn’t cover something. Offer a person for exceptions, account questions and anything involving money.

Handoff to a person

The demo shows a simulated handoff. In a live setup the conversation and its history would go to the team’s inbox. Nobody joins the demo conversation, and it never shows a person as available.

Read annotated versions of these conversations Estimate what chat could save your team

What each scenario tests.

Every prepared question and reply, so you can read the demo without running it.

Oddwick Home Online store

Oddwick Home is a fictional online homeware shop. It sells table lamps, stoneware and linen, and ships within the 48 contiguous US states.

Prepared questions and replies for Oddwick Home
Question	Behavior	Prepared reply
What is your returns policy?	Answered from the sample knowledge	You can return most items within 30 days of delivery for a refund to your original payment method. They need to be unused and in the original packaging. Start the return from the link in your delivery email. A $7 return shipping fee comes off the refund, unless the item arrived damaged or we sent the wrong one. Refunds are issued within 5 business days of the return reaching our warehouse. Final-sale items can’t be returned.
Can you help me choose a lamp?	Needs a clarifying question	Happy to help. Where will the lamp go?
Can you make an exception to the returns policy?	Outside the available information	I can’t approve exceptions to the returns policy. Only the customer care team can. Would you like me to pass this conversation to them? They reply Monday to Friday, 9 a.m. to 5 p.m. Eastern time.
Do you ship to Canada?	Answer	We only ship to the 48 contiguous states, so we can’t deliver to Alaska, Hawaii, US territories or other countries.
My lamp arrived broken.	Answer	Sorry about that. Contact customer care within 7 days of delivery with your order number and a photo, and they’ll send a replacement or a full refund, including shipping. You won’t need to send the item back unless they ask. Would you like me to pass this conversation to them now?
Do you have a discount code?	Says what it can’t do	I don’t have any information about discount codes or price matching, so I can’t offer one. Customer care may be able to help. Would you like me to pass your question on?
Can I talk to a person?	Handoff to a person	I’ll pass this conversation to Oddwick Home customer care. They’ll see everything written here, so you won’t need to repeat it. They reply Monday to Friday, 9 a.m. to 5 p.m. Eastern time.

Tallybird Software company

Tallybird is a fictional invoicing app for freelancers and small studios. Customers send invoices, take card payments and track what they’re owed.

Prepared questions and replies for Tallybird
Question	Behavior	Prepared reply
How do I send my first invoice?	Answered from the sample knowledge	First, add your business details under Settings → Business profile, since they appear on every invoice. Then go to Invoices → New invoice, choose or create a client, add your line items and select Send. Your client gets a link to view and pay the invoice online.
Can you help me with my account?	Needs a clarifying question	Sure. What do you need help with?
Why was I charged twice this month?	Outside the available information	I can’t see payments on your account, so I can’t check that charge or issue a refund myself. The billing team can. I’ll pass this conversation to them now, so you won’t need to explain it again. They reply Monday to Friday, 8 a.m. to 8 p.m. Eastern time.
Can I import my clients from a spreadsheet?	Answer	Go to Clients → Import and upload a CSV file. It needs a name column and an email column. Address and tax ID columns are optional. The free Starter plan allows 5 active clients, so if you’ll invoice more than five, you’ll need Pro.
What does the Team plan cost for 8 people?	Says what it can’t do	The Team plan is $29 a month for up to 5 users. The information I have doesn’t include pricing for more than 5 users, so I can’t give you a figure for a larger team. I can pass your question to the team so they can quote you. Would you like that?
Does Tallybird connect to QuickBooks?	Says what it can’t do	I don’t have information about integrations with other software, so I can’t tell you whether that’s supported. I can pass your question to the team. Would you like that?
Can I get a refund if I cancel?	Answer	You can cancel any time under Settings → Billing. You keep access until the end of the period you’ve paid for. We don’t give partial refunds for unused time, except where the law requires it.

Kestrel Bike Workshop Service business

Kestrel Bike Workshop is a fictional bicycle repair shop. It services bikes by appointment and fixes flat tires while you wait.

Prepared questions and replies for Kestrel Bike Workshop
Question	Behavior	Prepared reply
What are your opening hours?	Answered from the sample knowledge	We’re open Tuesday to Friday, 9 a.m. to 6 p.m., and Saturday, 9 a.m. to 4 p.m. We’re closed Sunday, Monday and public holidays. Walk-in flat repairs are taken until an hour before closing.
Can you fix my bike?	Needs a clarifying question	Most likely. What’s going on with it?
Can you guarantee my bike will be ready by Saturday?	Outside the available information	I can’t guarantee a completion date. A basic tune-up is usually ready in 2 business days and a full service in 4, but it depends on the workshop’s schedule and parts. The workshop confirms a ready date when you drop the bike off. Would you like me to pass your question to them?
How much is a tune-up?	Answer	A basic tune-up is $75 and a full service is $160 plus parts. A flat repair is $15 plus the cost of the tube.
Can you fix my e-bike battery?	Answer	We service the mechanical parts of e-bikes, like brakes, gears and wheels, but we don’t repair motors, batteries or electronics. For those you’ll need a shop that works on e-bike electronics. I don’t have details of one to recommend.
How do I get a quote?	Answer	Send the workshop your bike’s make and model, what’s wrong, and a photo if something looks damaged. Quotes are confirmed after they inspect the bike, and they’ll call before doing any work that costs more than the quote.
Can someone call me?	Handoff to a person	I’ll pass this conversation to the workshop so a mechanic can reply. They’ll see what you’ve written, so you won’t need to repeat it. Messages sent while the workshop is closed are answered the next day it’s open.

Want this on your own website, with your own knowledge?

Add chat to your site How to add chat to a website